1. Introduction

Quintess AI, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your data when you interact with our services, including but not limited to:

• Web applications

• AI maintenance solutions

• Voice-based services

• Browser extensions

By using our services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

Depending on how you use our services, we may collect:

• Technician Username – To associate work orders with the correct technician.

• Work Order Details – Data related to the maintenance tasks being recorded.

• Voice Transcripts – If using our voice-based services, we process call transcripts to generate structured work order reports.

• Usage Data – We may collect non-identifiable metadata for troubleshooting and performance improvements.

We do not collect sensitive personal data.

3. How We Use the Information

We use the collected data to:

• Facilitate and improve work order documentation and maintenance processes.

• Provide accurate work order tracking for our customers.

• Improve our AI processing and transcription accuracy.

• Ensure service reliability through performance monitoring and debugging.

We do not use your data for advertising or unrelated purposes.

4. Data Sharing and Disclosure

We do not sell, rent, or share your data with third parties for advertising or unrelated purposes. However, we may disclose data in the following limited cases:

• To your organization – If your employer uses Quintess AI, relevant work order data may be visible within your company’s maintenance system.

• To our cloud service provider – We use Microsoft Azure as our trusted cloud service provider to process data securely and support our AI transcription and automation services. Microsoft Azure is contractually required to protect this data and use it only as necessary to provide our services.

• For legal compliance – If required by law, we may share data with regulatory authorities.

• For security purposes – If necessary to prevent fraud, abuse, or technical issues.

5. Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption and access controls.

• Technician usernames and work order data are only stored as required for work order processing.

• Audio recordings (if applicable) are processed and deleted automatically based on customer agreements.

• We retain usage data in aggregated form for performance analysis.

6. User Controls: Access, Changes, and Deletion

You have the right to:

• Request access to the data we store.

• Request deletion of your data, subject to legal and contractual requirements.

• Disable or opt out of specific features by contacting us.

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and significant updates will be communicated to users.

8. Contact Information

If you have questions about this Privacy Policy, contact us at:

founders@quintess.ai

Last updated: Sunday March 2nd, 2025